Returns + Exchanges
We hope you’ll love your purchase, but just in case you don’t, we are here to work with you! Send us an email at firstname.lastname@example.org within 7 days of receiving your item explaining your request for return or exchange. Almost all items in original condition are eligible for return or exchange, with the exception of furniture, custom items, gift cards, and sale items. Once a return or exchange request is granted, please mail your items to Farm House Exchange, 311 E. Main Street, Turlock, CA 95380. Make sure to include your original packing slip. Items may also be returned or exchanged for free at our flagship store, Farm House. In this case, email us to setup your transaction. Some items are online exclusives or have limited quantity so emailing us before your visit allows for a quick and easy transaction.
Your order will be packaged with love and the utmost care to ensure its safe delivery. If for any reason your item arrives damaged, send us pictures and a brief explanation to email@example.com so we can immediately resolve this issue for you. In most cases, a full refund or replacement will immediately be issued.
In most cases, a full refund will be given on the price you paid less than any original shipping charges. Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. We are not responsible for the return shipping fees, lost or damaged returns. We encourage you to carefully package your items and select a shipping method that includes insurance, don’t forget the original packing slip! Please obtain a tracking number for your records. We unfortunately cannot issue a refund for items that come back to us damaged or not in their original form. Once we receive your items in original condition a refund will then be credited back to your original method of payment and will post approximately two days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement depending on your billing cycle period. Gift card purchases will be refunded in the form of another gift card.